Shipping policy

It's great that you've placed an order with us! If you're still considering placing an order, below you'll find information on how we operate. Take your time and read through it at your own pace.

At INCIA Europe, we do our utmost to carefully package and send your package. We handle this process with great care.

For inquiries and orders, feel free to contact us! You can reach us at any time via email: support@inciaeurope.com

Shipping and Possible Costs

We'd like to thank you for your order. Our shipments are handled by DPD, and you can find the prices we charge below.

Above €75 within Europe we have free shipping, all orders untill €75,- we have shipping costs of 7,95€ 

Costs for Incorrect Address, Rejection, or Non-Pickup

We make every effort to deliver the package to the provided address. If the address is incorrect, the package is rejected, or it's not picked up from a post collection point, a fee of €6.50 must be paid at all times.

Delivery

We aim to deliver as quickly as possible! Orders placed before 23:00 are always shipped on the same day (*except for weekends, holidays, and promotional days). It can also happen that DPD or the delivery person does not adhere to the delivery period or has an extremely busy schedule during special days. As long as you haven't received an email from us, the delay does not originate from our side.

You will always receive a track & trace email from us, where you can track your package.